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Old 08-02-2018, 10:31 AM
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Quote:
Originally Posted by tdsa23 View Post
can you explain what the " 5-year discounted replacement" is?

Also will you check on all the other amps in your line up to make sure they are doing what they should?

We are doing / publishing Dyno tests on all of our amps on the "Sundown Audio Unofficial" YouTube channel -- Derrick (our shipping guy) is doing this all on his own, hence, the Unofficial tag.


Here is the 5-year discounted replacement warranty text:

"Sundown Audio also offers a 5-Year "discounted replacement" policy on all of our speakers. We are so certain of the quality of our equipment that even if you are at fault for causing damage to your speaker we will offer you a new unit at a reduced cost for a full 5-years from your purchase date. Contact us via our RMA form to take advantage of this offer. This offer applies only to the original purchaser of the unit and is not transferable. As is the case with standard warranty claims the return must be sent with a copy of the original invoice or receipt."

"During any RMA process (warranty or non-warranty) we will offer the customer an opportunity to upgrade and/or exchange to a different model. This is part of the 5-Year "discounted replacement" plan meaning it is not limited to exchanging for the same product. Depending on what exchange is taking place there may be additional charges. These charges can be calculated by our RMA staff after we receive your return. This is yet another way that Sundown Audio is determined to ensure the satisfaction of our customers!"



So... for example. You have an SCV-2000D that you bought 3-years ago and it's blown. You fill out an RMA form, get it sent in to us, and we will offer you a price that is less than buying a new amp for a current model -- currently the SAE-2000D and/or an upgraded model... say you want an SCV-4000D now instead. So your blown amplifier still has a credit value towards a new product.
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