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  #1  
Old 05-25-2012, 04:19 AM
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Default Crescendo PWX logistics

I spoke with Crescendo about whats up with the PWX the past couple weeks and would like to address a few things with any of you who preordered. I have been in contact with Navid through the whole thing, mainly due to my own personal interest.

4 weeks ago they found out the main shipment definitely wouldn't be here by the final ETA (May 7th). So Navid dropped almost $8k to airfrieght 460 of the speakers. 200 pwx6 in 4ohm, 100 pwx6 in 8ohm, 100 pwx8s and 50 pwx10s. This was enough for all pending orders and ton left over for emergencies til the main shipment would arrive. This was just to help keep down any delays in the interest of customer service. The ETA on the airfrieght originally was May 8th. I have spoke with Crescendo's frieght forwarder who set up the air transport several times this week for confirmation. All delays with the shipment are the result of several mistakes which can be attributed to the frieght forwarder's incompetence in routing as well as a slight mistake with the airfrieght origin paperwork from Crescendos buildhouse.

To make things worse, after all is said and done, they're losing $3-7 on every single PWX that they ordered after all expenses have been factored in.


Now you guys know the bulk of the story.....

Last edited by Crescendo Audio; 05-25-2012 at 01:16 PM.
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Old 05-25-2012, 07:51 AM
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That sucks but stuff happens. Its all good.
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Old 05-25-2012, 11:14 AM
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Well thats just shitty. Cheers to Navid for even dropping the extra dough to try and get preorders out to everybody in time. Thats going above and beyond in my book.
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Old 05-25-2012, 11:26 AM
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maybe now people will quit bitching about them not being here yet.
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Old 05-25-2012, 11:50 AM
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Man that is rough. Shipping delays can be killer especially ones you have zero control over. Cheers to Navid for doing everything he could to make things move along.
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Old 05-25-2012, 12:24 PM
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thats not my problem! jk its all good shit happens im not mad or disapointed it there should be good good results from this wait though! probs to you navid and all Crescendo staff in general!
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Old 05-25-2012, 12:56 PM
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Sounds like Navid is a considerate guy!
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Old 05-25-2012, 01:11 PM
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that's customer service. A1 in my book
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Old 05-25-2012, 01:12 PM
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the title of this thread made me think that they did something shady or something!! lol
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Old 05-25-2012, 01:47 PM
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lolnendo/ this thread
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