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  #1  
Old 02-16-2015, 08:31 PM
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Default Customer Service getting fixed

When I first heard of Crescendo I took the reviews lightly, and brushed them off as disgruntled customers.

After dealing with them in depth over a bad amp I can vouch that they possibly have the absolute worst customer service or customer loyalty.

I sent an amp in for warranty repair, took them 6 months to return it to me! This was after multiple attempts at inquiring about the status of repairs. They assured me "next week", "next week".
Finally they call me, but more bad news the problem isn't warranty. ..hmmm ok at this point I want my amp. I'm tired of waiting. I get it in the mail, not in the same condition I shipped to them. Needless to say UPS is not very careful with packages to begin with, I received the amp damaged.

Crescendo says they will settle with UPS and compensate me for the loss. After which time we go another few weeks with no answer, I filled with the BBB and was politely asked to remove my negative review of them in return for a store credit.

Still to this day I have seen zero in compensation from this company. I've left multiple voicemails requesting a return call.

My suggestion stay away from this company, sticky with Sundown, DC, DD, hell I've had better service from Rockford and kicker
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  #2  
Old 02-16-2015, 08:34 PM
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sucks to hear that, crescendo makes some pretty cool gear. but you arent the first to have a bad time with them, so im slowly losing interest in them.
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Old 02-16-2015, 08:37 PM
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Sucks you had to go through that man. Ive heard quite a bit reviews like this lately. Think ill stay away in the near future.
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Old 02-16-2015, 08:44 PM
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i have heard some horror stories to.... my suggestion to crescendo fix the customer service problems in any way possible now and fast just remember without the customers you have no business ...dont want to see good products go away
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Old 02-16-2015, 08:47 PM
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this is a big reason why I now predominantly deal with big brands. people might hate on me going to an all Kicker system but things like this just don't happen when you purchase from an authorized dealer.
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Old 02-16-2015, 08:50 PM
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"You can't please everyone" is what the owner says, or something close to that... Which it seems there are more displeased customers lately
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Old 02-16-2015, 09:29 PM
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Quote:
Originally Posted by doug118 View Post
"You can't please everyone" is what the owner says, or something close to that... Which it seems there are more displeased customers lately

It sad when companies complain about them too. Love their product but I actually never dealt with them personally so I can't really say first hand.
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Old 02-16-2015, 09:55 PM
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...........

Last edited by davidrforbus; 05-08-2015 at 07:56 PM.
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Old 02-16-2015, 10:04 PM
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I took my filters apart on the rts-1's and the solder joints were horrible on the caps. I replaced the caps with a more suited capacitance and better connection
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Old 02-16-2015, 10:04 PM
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I jist didnt get I paod shipping to me then was expected to pay return shipping when they mailed me junk.
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