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  #1  
Old 10-05-2012, 04:03 PM
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Default Great Customer service!!

I had a small little problem with one of my subs the other day and I was heated thinking it was going to take forever to get it taken care of (from experience with past companies/owners). I hit up Rusty on the email around 10:30-11 pm thinking he'll see this in the a.m and get back to me on what we can do. Did he? Hell no, He answer me that same night. emailing back and forward till midnight!!! I had to do some testing that he suggested so I told him I'll email him in the morning. I did so and did he answer my email? Hell no, he just called me and told me over the phone exactly what I had to do!! Then I noticed another small problem with the same sub. He shipped out some glue and told me what I had to do to fix it and its all fixed up within 3 days!!! Now thats customer service for that ass!! Im use to getting the run around by other companies and owners i use to buy from but this by far exceeded my expectations!!

When I complained about the other owner/company, ppl responded back by saying "try calling the owner of alpine or kicker and see what happens"!! (which is the dumbest sh*t you can say). Here I am contacting the owner of an audio brand and he's responding to me himself, within the hour!! Learn ppl..learn.

thanks rusty, your the f'ing man!!
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  #2  
Old 10-05-2012, 04:47 PM
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Rusty always emails me same day and late lol. He's a few hours behind us remember lol. Great guy love him.

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  #3  
Old 10-05-2012, 05:25 PM
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Originally Posted by thawaxshop View Post
Rusty always emails me same day and late lol. He's a few hours behind us remember lol. Great guy love him.

Sent from my Galaxy Nexus using Tapatalk 2
Yea. I know midnight for us it'a not for him. But it's way after working hours! Other companies make you wait days even weeks before a respond. Especially for a problem. For an order, companies are quick to answer!
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Old 10-05-2012, 05:26 PM
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DC has working hours?
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Old 10-05-2012, 05:47 PM
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DC has working hours?
Yea.. 24hr shifts!!
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  #6  
Old 10-06-2012, 03:57 AM
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lol i wonder who that other company is

on another note, rusty is great
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Old 10-06-2012, 07:02 AM
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Glad to hear that. I know when one of my XL's messed up Rusty was on the phone with me for over an hour that night. He is by far a great guy to deal with. theres a few that work for him that have an attitude quite often.
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Old 10-06-2012, 07:57 AM
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Originally Posted by ALAMO695 View Post
lol i wonder who that other company is

on another note, rusty is great
Lol.. I don't know bro
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  #9  
Old 10-07-2012, 03:38 PM
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Lol.. I don't know bro
pick me pick me. i know!
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  #10  
Old 10-07-2012, 03:48 PM
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Originally Posted by MopaRBumpiN View Post
pick me pick me. i know!
Lol! I don't want to start a war between nutthuggers! Lol. As long as Rusty know what's up then its all good..
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