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  #1  
Old 01-15-2013, 06:01 PM
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Default What's going on over at FI?

What's up with CS over there. Ordered some stuff from them a month ago and now with no update on status of my order, and no response from CS. Ive reached out to them as the product ordered is not for me it is for a customer of mine and no response from them now. Anyone got the DL on whats going on?
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Old 01-15-2013, 06:02 PM
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they do that all the time just keep bitching at them they eventually get back to you.
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Old 01-15-2013, 06:06 PM
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I did a follow up email about 2 weeks after order was placed. All I got was a snide comment back along the lines of "I'm not the first on the list and need to wait my turn" kind of BS. If there will be a month wait need to tell your customers that up front and they can choose to go elsewhere.
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Old 01-15-2013, 06:09 PM
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Especially since the product isn't for me. It makes me look negligent that this is happening. Because I chose them as the provider. Luckily the person I am dealing with has been understanding through this and knows this is not my style of business or character. But if it was anyone else they would have requested a refund from me and viewed this as a direct reflection of how I do business when there are numerous previous customers of mine that know different.
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Old 01-15-2013, 06:14 PM
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FI is handled by a bunch of douchebags, there is one guy there I get along with and the others I don't. They pretty much tell you, "you will get it when you get it" I have heard of people being told their order shipped and Scott hadn't even built it yet.
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Old 01-15-2013, 06:17 PM
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^this. after the 2 week follow up email followed by their response I received a shipping notification email saying that Fi car audio had initiated a shipping que through Fedex. Oiling the squeaky wheel is all that was. You have their shop number by chance?
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Old 01-15-2013, 06:20 PM
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nope I never called them in person just over emails
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Old 01-15-2013, 06:26 PM
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Shawn Flemming is the guy to get in touch with. He is having health issues with the loss of his leg but he will get back in touch with you eventually. I do know it is a pain and the CS needs some serious improvement. But keep on them.
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Old 01-15-2013, 06:27 PM
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They don't have a number published however better buisness bureau has this.
http://www.bbb.org/southern-nevada/b...vegas-nv-80532
There is a number listed
It'd be worth a shot

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Old 01-15-2013, 06:27 PM
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It took me almost 3 months to get my stickers for my sp4. I tore the surround off and wonder if its even worth the wait for a recone.
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