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  #1  
Old 05-15-2012, 12:12 AM
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Default Just filed my first BBB complaint against Serve.com

Here it is. I was attempting to buy something from another member here and this is what these assclowns did. It's long, so I understand if you don't want to read it.


"I opened a Serve.com account on Saturday, May 12, 2012. Using the online registration system, my debit card could not be processed. I contacted customer service at 1(800)954-0559 to resolve the issue. To verify my identity, the person on the phone asked not only for the last four digits of my Social Security number (which is understandable), but also for the answer to my online security question used to retrieve passwords and other such matters. I consider that question private and akin to my password information, however I complied with the request. I was asked for my debit card information over the phone, including the card number, expiration date, and three digit security code. Once the customer service agent had this information, she informed me that she could not resolve this problem and that she would forward my information to another department and they would contact me the next day. I never authorized my personal financial information to be shared with anyone, and certainly not forwarded or shared with an unknown number of people beyond the customer service representative.

I received a call the next morning (the 13th) from the supposed phone number (000)000-0000. As it turns out, this was a representative from Serve. I find it strange that they go through such lengths to protect the phone numbers for their own company but have no qualms about sharing their customers personal information openly. Because of the odd number on caller ID, I waited for them to leave a voicemail and called them back again at their 1-800 number. The customer service agent verified my identity again by asking for the answer to my personal security question. He said I should have my account set up soon and they would contact me when they did.

Later that evening, I checked my account and saw that my debit card had been successively linked to my Serve.com account. I used the card and my account to transfer funds for a purchase I was making from another individual. I received a confirmation email and noted that the amount (which was $100) had been withdrawn from my bank account.

The next day (the 14th) I received an email from a private address asking me to mail or fax a copy of all matter of private information, including but not limited to my W2, Social Security card, Drivers License, front-and-back copies of my debit card, and so on. My account with Serve.com had been suspended and was under investigation. Again, I called the 1-800 number and was told there was no other option. I refused their request, as it is absurd to think that I would willing mail or fax all of my personal information to anyone. So called "Nigerian Price" schemes don't even request the amount of information Serve.com needed. I asked to have my account closed. I was told that an agent would be in contact with me. The account was not closed.

Also on the 14th, I was contacted by the person supposed to be receiving the $100. He had not received the money and his account had been suspended as well. I tried to log into my Serve.com account to verify this, and was told my password was not valid. I had been blocked from it and my password had changed.

Again, I called the 1(800) number to find out what was going on. Again, no one could tell me and I was told that someone would be in contact with me. I received a cal from a number identified as "unknown" on the caller ID, however I was at work so I could not pick up the phone. Later upon listening to my voicemail it was a Serve.com representative asking me to call the 1(800) number back. I have not responded yet, however I will respond tomorrow morning (the 15th)."


And here is what I put in the reparations field:

"I would like my account to be closed and my $100 returned to my bank account/debit card.

Beyond that, I find it would be in the public's interest for Serve.com to change the way they handle their customers private information."

case # 67225392

What do you think about this?
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Old 05-15-2012, 12:21 AM
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Go to the IC3 as well.....That is if it's an actual fraud deal. Their website is Internet Crime Complaint Center (IC3) | Home
And it might not hurt to have a case open with them as well.

I've had to use the BBB on an old landlord of mine when he wouldn't refund my rent deposit...thought that because he was a lawyer and owned his own firm he could get it over on me. The BBB handled it very well, contacted both parties and I ended up getting my refund after much whining on his end.

Hopefully the same turnout is found in your case!
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Old 05-15-2012, 12:57 AM
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I just want them to get real about their information requests. The lady on the phone told me if I faxed over my SS card, licence, most current w2, and front and back copies of my debit card it would be OK "because it's a secure fax line". I'm not worried about the line, I'm worried about all of the employees at Serve having a hard copy of my private info! I should send them a picture of my **** or something, lol.
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Old 05-23-2012, 06:42 PM
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I was the other party involved, and it was a bad deal all the way around. I just happened to check my email the morning I was supposed to mail out said package. Had an email from Serve, which stated account was suspended call customer service. I called talked to a CS Rep, who after grilling me for information, proceeded to say she could not help me and that I needed to speak to someone else.

I was then transferred to their fraud? department. Where again I was asked the same panel of questions that the CS Rep just asked. At which point the "TPS Report" scene from Office Space kept popping up in my head...

They would not tell me anything about SplEclipse's funds, other than they needed more information. I had two choices, send the money back to regain access to my account, or let them do their investigation, which could take up to two weeks.

I was not as nice as SPLEclipse was, being I just switched over to these knuckleheads after getting screwed out of $500 from PayPal just a month before. I told the woman they were not competent enough to handle my money/accounts or anyone else's for that matter. I told her to close the ****ing account and refund his money. And I had a Patrick Bateman moment and threw in a "****ing bitch" somewhere in the conversation, but i digress.
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