I sold a radio and cd changer to a guy on ebey dec. 1 and he files a claim against me here's what he said:
I received the items yesterday and when I inspected them and had them checked professionally, I noticed the CD changer is broken in one of the top corners, as well as missing the clear cover plate at the sliding door, item is not as described in your E bay add. The radio looks ok at first but on closer inspection and testing, I find out that the screen does not work at all! is just blank, not to mention that the wiring harness is pretty messed up, and the radio cover plate is missing some of the tabs and is broken as well. I know you mentioned to me that this plate was missing some of the tabs well after we concluded the transaction. I acted in good faith and I paid top dollar for a defective product,and you know they are defective.I have pictures of both items as they arrived and I can make them available to you. I have issues with both items, you sold me thrash, and I want a full refund including shipping. I would like to take care of this issue at our level as soon as possible or I will have to escalate all the way to E bay customer service as well as Pay pal.
But i sent this guy a 100% working radio and a like new cd changer that wasnt broken and i also shipped the screen for the sliding door. He claims that i knew all this stuff was like this, but the guy that bought the stuff did this. the professionals hooked up his radio wrong and now im beinh blamed for it. I want to escalate the issue but i heard its very hard to win on ebay bc customer is always right. Does anyone have any input on what i can do and how i could win? And of u had issues on ebay before what did you do. Any input would b great. I really need help bc this guy is ripping me off.