ups has very strict rules when it comes to personnally packed items.
must have atleast 2" of packaging around entire item.
Also if ittems weight more tha 70lbs it must be double boxed as well. Learned the hard way on that.
also on the paypal claim. paypal values its customers, you should receive your moneyback. as you did not receive what you payed for, in the condition discribed.
seller is solely responsible for shipping damage if it is due to poor packaging.