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  #1  
Old 08-19-2011, 12:35 PM
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Maybe its just me, but I didnt like how I was treated at this shop
Geis Audio/Video, Inc.

Sent them my pioneer avic d3 to get checked out.
Got delivered on the 29th of last month. So I waited for a email or a phone call, 2 weeks went by and nothing.
So I called them the guy answers.
I was like ya sent in my hu to get looked at ect ect.
He was like whats your order number I said no clue never got a call or email.
So he was like I havent looked at it and he will try to with in the next week. reason being everyone one in the entire shop was on vacation.......um ya ok anyway

So like 30 min to a hour go by after calling about it and he calls me back saying that he just checked it out, and the cost to fix it was almost 500 bucks I was like wtf lo. Didnt say that, but I said o wow, ya Ill pass on getting it fixed and just ship it back to me. He said ok it wil be monday when the office lady gets back from vaca. Monday as in this past monday.

So today is is friday and nothing from ups or the usps, my stuff runs early lol

So I call back again. Was like ya you said you were gonna ship it back this past monday whats up man??

He goes on and says that when she went to ship it on monday there was no credit card on file for return shipping. Im like um you didnt say anyting about return shipping and thought that was included in the 43.00 just to look at it?? He said no its 15.00 return shipping. So i started to get mad and he just kepot repeating himself saying what do you want to do. Im like well I guess Ill have to pay the sh*t ot you will just try and sell it to someone else, he said no he wouldnt, i was like ya, i dont pay return shipping you keep it and just let it sit there and collect dust, comeo on man get real.


so I hung up on him after i said Ill see.

So I call back and talk to the office lady. I was a little more calm by then. She gets my info for paying return shipping.
Im like I have one question. If you didnt have my credit card info on file when you looked on Monday, why didnt you call me then
She gave me some b.s reason I was like O ok lol. said thanks and she hung up on me, kinda hard I heard the phone slam down lol and my phone wasnt to my ear lol


anyway ya
horriable customer service, horriable communication, and way over priced repairs.
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  #2  
Old 08-19-2011, 12:41 PM
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Sucks man...I would never be like that if i owned or worked at a place like that. Tisk tisk.

GEIS is on the SHIT LIST.
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Old 08-19-2011, 01:50 PM
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If you have a modicum of understanding on how electronics work I would ask exactly what was wrong and why it would cost that much. That's like me taking my car to a shop with a noise coming from the engine bay and them telling me it will be $2000 to replace the engine.

I thought you were going to send it to a different shop...in your last thread another member gave you a better shop to send it to right? Was that this place?
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Old 08-19-2011, 02:09 PM
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Ya my last post in that thread they were supposed to send it back then but never did. So since my last post in that thread on what it cost to fix i have been waiting for it to be shipped back to me.


And the other place is just waiting for e to send it to them.

But geis said it needs a new mother board kinda ify if that is the problem or not since the guy said he never worked on one before and he found the problem qith in half hour or so. so ya who knows
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Old 08-19-2011, 02:21 PM
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damn..
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Old 08-21-2011, 11:26 AM
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I almost sent them my Harmon-Kardon receiver earlier this year! Glad I decided to wait as I don't actually use it much since my daughter was born. I will definitely find somewhere else to send it when it is time. Thanks for the heads up.
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Old 08-21-2011, 11:39 AM
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I wish I had sern your post earlier guy in chicago dose radio repair and was very reasonable
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Old 08-22-2011, 05:10 AM
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With the economy right now you'd think they would want to keep current customers and get some new ones, but seems like a lot of places just don't care anymore.
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Old 08-22-2011, 10:09 AM
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Got the hu back today. Must say one thing I like about then is they pack very well.

Gonna try and turn it on now and see if it does the same things lol
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Old 08-22-2011, 10:19 AM
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Quote:
Originally Posted by sleepingciv View Post
Got the hu back today. Must say one thing I like about then is they pack very well.

Gonna try and turn it on now and see if it does the same things lol
haha. well the packing doesnt make up for the lack of communication and horrible cs. eff them lol. send it to the place i told u . if u send it off today and he gets it by wednesday, u should have it back repaired by monday, i sent him my n3 monday, had it to him by wednesday morn, he built it and fixed it. i wanted it back quickly so i told him to next day it. only charged me 25 to next day it and got it thursday. good guy.
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