Revised Sundown Warranty Policy : February 2017 - Car Audio Classifieds!
Car Audio Classifieds!  

Go Back   Car Audio Classifieds! > Vendors > (Sundown Audio)

(Sundown Audio) Sundown Audio's Online Forum


Notices

Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 02-02-2017, 08:35 AM
sundownz's Avatar
vendor
 
Activity Longevity
0/20 19/20
Today Posts
0/11 ssss11704
Location: Mooresville, NC
Thanks: 265
Thanked 2,838 Times in 1,451 Posts
iTrader: (18)
Feedback Score: 18 reviews
Default Revised Sundown Warranty Policy : February 2017

Sundown Fans,

We have updated our warranty policy to better serve our customers. We already have DOUBLE the warranty period of most car audio companies (2 years vs. 1 year) but we wanted to make it even better. I will copy the entire new warranty text into this post but these are the highlights:

1) ANY return will issued a prepaid FedEx label billed to our account.

2) This means warranty AND non-warranty returns.

3) If your items is *COVERED* by your 2-year warranty you are liable for ZERO shipping costs -- we cover it BOTH ways now.

4) If your item is *NOT COVERED* you still pay shipping both ways BUT you get to take advantage of OUR shipping discount rather than paying retail shipping prices to get your item to us. This can be a huge savings... seeing the ridiculous retail rates on return packages sent in to us really drove me to this idea.

5) I have further spelled out our "5-Year Discounted Replacement" plan. It seems not many people know about this feature of our warranty. I suggest taking a look. Basically... any time you go through an RMA with us you have the chance to upgrade and/or change to another item if it better suits your needs. If you are a customer we want to keep you a customer!

-------------------------

NEW FULL WARRANTY TEXT

-------------------------

2 Year Limited Warranty
Updated February 2017


AMPLIFIER WARRANTY INFORMATION:


Your new Sundown Audio amplifier is covered by a 2-Year limited warranty if purchased from an authorized Sundown Audio dealer. This warranty does not cover improper installation, accidental damage, misuse, abuse, improper wiring, operation of unit outside of listed specifications, or any product that has been modified or repaired by anyone other than Sundown Audio. Your warranty covers defects in materials and/or workmanship ONLY and is not an insurance policy. The warranty only covers the original owner of the amplifier.


All warranty returns must be accompanied by the original sales invoice or receipt. You must contact us to request an RMA number prior to sending any returns via the RMA request form on our web-site. During the RMA number process we will generate a pre-paid FedEx label for your return. If your amplifier is covered under warranty shipping both ways will be at no cost to you – if your amplifier is replaced/repaired outside of warranty or if no defect is found and your product must be return to you shipping both ways will be billed to you.


At the sole discretion of Sundown Audio your amplifier will be either repaired or replaced when it is being covered under warranty. In the event of shipping damage due to improper packaging on products being returned to Sundown Audio the customer is liable for the cost of all damages, necessary repairs, or replacement. Be sure to properly pack your return!
Sundown Audio also offers a 5-Year “discounted replacement” policy on all of our amplifiers. We are so certain of the quality of our equipment that even if you are at fault for causing damage to your amplifier we will offer you a new unit at a reduced cost for a full 5-years from your purchase date. Contact us via our RMA form to take advantage of this offer. This offer applies only to the original purchaser of the unit and is not transferable. As is the case with standard warranty claims the return must be sent with a copy of the original invoice or receipt.


In no event will Sundown Audio be liable for incidental, consequential, or other damages resulting from the use of this product, this includes but is not limited to, damage of hearing, property or person, damage based upon inconvenience or on loss of use of the product, and to the extent permitted by law, damages for personal injury. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. This warranty applies only to products sold and used in the United States of America. In all other countries please contact your local distributor.


SUBWOOFER / LOUDSPEAKER WARRANTY INFORMATION:


Your new Sundown Audio subwoofer is covered by a 2-Year limited warranty if purchased from an authorized Sundown Audio dealer. This warranty does not cover improper installation, accidental damage, misuse, abuse, improper wiring, operation of unit outside of listed specifications, or any product that has been modified or repaired by anyone other than Sundown Audio. This warranty also does not cover burnt voice coils or other damage from excessive power, improper installation, improper enclosure, etc. Your warranty covers defects in materials and/or workmanship ONLY and is not an insurance policy. Warranty on subwoofers and loudspeakers only applies to the original owner of the product.


All warranty returns must be accompanied by the original sales invoice or receipt. You must contact us to request an RMA number prior to sending any returns via the RMA request form on our web-site. During the RMA number process we will generate a pre-paid FedEx label for your return. If your speaker is covered under warranty shipping both ways will be at no cost to you – if your speaker is replaced/repaired outside of warranty or if no defect is found and your product must be return to you shipping both ways will be billed to you.


At the sole discretion of Sundown Audio your speaker will be either repaired or replaced when it is being covered under warranty. In the event of shipping damage due to improper packaging on products being returned to Sundown Audio the customer is liable for the cost of all damages, necessary repairs, or replacement. Be sure to properly pack your return!


Sundown Audio also offers a 5-Year “discounted replacement” policy on all of our speakers. We are so certain of the quality of our equipment that even if you are at fault for causing damage to your speaker we will offer you a new unit at a reduced cost for a full 5-years from your purchase date. Contact us via our RMA form to take advantage of this offer. This offer applies only to the original purchaser of the unit and is not transferable. As is the case with standard warranty claims the return must be sent with a copy of the original invoice or receipt.


In no event will Sundown Audio be liable for incidental, consequential, or other damages resulting from the use of this product, this includes but is not limited to, damage of hearing, property or person, damage based upon inconvenience or on loss of use of the product, and to the extent permitted by law, damages for personal injury. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. This warranty applies to products sold and used in the United States of America. In all other countries please contact your local distributor.

----------

During any RMA process (warranty or non-warranty) we will offer the customer an opportunity to upgrade and/or exchange to a different model. This is part of the 5-Year “discounted replacement” plan – meaning it is not limited to exchanging for the same product. Depending on what exchange is taking place there may be additional charges. These charges can be calculated by our RMA staff after we receive your return. This is yet another way that Sundown Audio is determined to ensure the satisfaction of our customers!
__________________
- Jacob Fuller
- Owner,
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

-
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

- My PMS are disabled... email me --
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Reply With Quote Quick reply to this message
The Following 5 Users Say Thank You to sundownz For This Useful Post:
Austin175 (02-02-2017), colorblind83 (02-02-2017), enemyofsilence (02-02-2017), Shake the world (02-02-2017), SubbinNCali (02-02-2017)
Sponsored Links
Advertisement
 
  #2  
Old 02-02-2017, 08:57 AM
Elite Member
 
Activity Longevity
0/20 16/20
Today Posts
0/11 ssssss892
Location: NC
Thanks: 16
Thanked 14 Times in 14 Posts
iTrader: (8)
Feedback Score: 8 reviews
Default

Thanks Jacob... now about this NS-2 ?
Reply With Quote Quick reply to this message
  #3  
Old 02-02-2017, 08:58 AM
sundownz's Avatar
vendor
 
Activity Longevity
0/20 19/20
Today Posts
0/11 ssss11704
Location: Mooresville, NC
Thanks: 265
Thanked 2,838 Times in 1,451 Posts
iTrader: (18)
Feedback Score: 18 reviews
Default

Quote:
Originally Posted by THEKINGsBACK View Post
Thanks Jacob... now about this NS-2 ?
I am planning to start production shortly after CNY holiday. Chances are the first batch will sell out immediately, though
__________________
- Jacob Fuller
- Owner,
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

-
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

- My PMS are disabled... email me --
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Reply With Quote Quick reply to this message
 
  #4  
Old 02-02-2017, 09:01 AM
Elite Member
 
Activity Longevity
0/20 16/20
Today Posts
0/11 ssssss892
Location: NC
Thanks: 16
Thanked 14 Times in 14 Posts
iTrader: (8)
Feedback Score: 8 reviews
Default

Understood.. what kinda power is expected from this?
Reply With Quote Quick reply to this message
  #5  
Old 02-02-2017, 09:37 AM
New CACO Member
 
Activity Longevity
0/20 15/20
Today Posts
0/11 sssssss41
Location: Denmark
Thanks: 0
Thanked 4 Times in 3 Posts
iTrader: (1)
Feedback Score: 1 reviews
Default

Nicely done. I take it these shipping arrangements are US-only ?
Reply With Quote Quick reply to this message
  #6  
Old 02-02-2017, 10:12 AM
sundownz's Avatar
vendor
 
Activity Longevity
0/20 19/20
Today Posts
0/11 ssss11704
Location: Mooresville, NC
Thanks: 265
Thanked 2,838 Times in 1,451 Posts
iTrader: (18)
Feedback Score: 18 reviews
Default

Quote:
Originally Posted by AbuRaz View Post
Nicely done. I take it these shipping arrangements are US-only ?
Correct.
__________________
- Jacob Fuller
- Owner,
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

-
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

- My PMS are disabled... email me --
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Reply With Quote Quick reply to this message
  #7  
Old 02-02-2017, 10:12 AM
sundownz's Avatar
vendor
 
Activity Longevity
0/20 19/20
Today Posts
0/11 ssss11704
Location: Mooresville, NC
Thanks: 265
Thanked 2,838 Times in 1,451 Posts
iTrader: (18)
Feedback Score: 18 reviews
Default

Quote:
Originally Posted by THEKINGsBACK View Post
Understood.. what kinda power is expected from this?
Our official rating is ~12k on it -- it is a 19v stable amp and we got around ~18k certified on in in the 17s range.
__________________
- Jacob Fuller
- Owner,
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

-
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

- My PMS are disabled... email me --
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Reply With Quote Quick reply to this message
The Following User Says Thank You to sundownz For This Useful Post:
enemyofsilence (02-02-2017)
  #8  
Old 02-02-2017, 11:19 AM
BallzFast's Avatar
Peel & Seal works!
 
Activity Longevity
0/20 15/20
Today Posts
0/11 sssss7087
Location: salisbury,md
Age: 49
Thanks: 291
Thanked 723 Times in 571 Posts
iTrader: (41)
Feedback Score: 41 reviews
Default

If I were gay I would marry you.
__________________
04 5.7L Hemi Durango Limited 4x4. Small install coming later.
Quote:
CACO now stands for "Cheap Ass Car Owners".
Quote:
My game is legit,
"Does this cloth smell like chloroform to you?"
Quote:
I'd probly bang my sister if I had one and she was hot enough
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Last edited by colorblind83; 02-02-2017 at 11:49 AM. Reason: blind got a signature...
Reply With Quote Quick reply to this message
The Following 2 Users Say Thank You to BallzFast For This Useful Post:
colorblind83 (02-02-2017), doug118 (02-02-2017)
  #9  
Old 02-02-2017, 12:01 PM
New CACO Member
 
Activity Longevity
0/20 8/20
Today Posts
0/11 sssssss83
Location: West Palm Beach
Thanks: 6
Thanked 14 Times in 10 Posts
iTrader: (0)
Feedback Score: 0 reviews
Default

Wow that's huge man thanks.
Reply With Quote Quick reply to this message
  #10  
Old 02-02-2017, 05:15 PM
Bigbodylexus's Avatar
Saving 2nd Bass
 
Activity Longevity
0/20 18/20
Today Posts
0/11 sssss1253
Location: Wichita, KS
Thanks: 15
Thanked 57 Times in 41 Posts
iTrader: (3)
Feedback Score: 3 reviews
Default

always raising the bar, Good Job Jacob/Sundown Audio
__________________
Currently I have: a 1990 Chevy Suburban with 4 Sundown Audio Zv5 18's, powered by 2 Sundown Audio SCV-7500D's. a Sundown Audio SAX-100.4 powering 4 Neo Pro 6.5's, (1) Sundown Audio SAE-50.4 on 2 ST-1 tweeters.

Trunk rattling is not a sport
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Reply

Bookmarks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Car Audio Classifieds! forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:
Location
Where you live
Level of Car Audio Knowledge
What's your level of car audio?

Log-in



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Sundown SAZ1500D v1 revised heat sink FS/FT WTTF: 1k rms amp + cash graham Mono Amplifiers 12 02-20-2013 08:36 PM
dB-r warranty policy concerning the use/misuse of the DD-1 dB-r_Electronics (db-r) 0 01-29-2013 01:03 AM
Revised Paypal Policy sundownz (Sundown Audio) 1 09-14-2012 11:25 AM
Revised Sundown Site Live ! sundownz (Sundown Audio) 9 02-21-2012 06:00 PM

» Amps
A/d/s/
Advent
Alphasonik
Alpine
American Bass
ARC Audio
Atomic
Audio Art
Audio Gods
Audiobahn
Audiocontrol
Audiopipe
Audison
Aura
Autotek
Avionixx
Bazooka
Beyma
Blaupunkt
Boss
Boston Acoustics
Bravox
Cadence
Cascade (CAE)
CDT Audio
Cerwin Vega
Clarion
Clif Designs
Concept
Coustic
Critical Mass
Crossfire
Crunch
DB Drive
DC Audio
DC Power
DEI
Denon
Diabolo
Diamond
Digital Designs
Directed
DLS
Dual
DYnamat
Dynaudio
Earthquake
Eclipse
Elemental Designs
ESX
Eton
Farenheit
Fi Car Audio
Fix My Speaker
Focal
Fusion
Genesis
Ground Zero
Hafler
Helix
Hertz
Hifonics
Hushmat
Image Dynamics
Infinity
Interfire
JBL
Jensen
JL Audio
JVC
Kenwood
Kicker
Knu Konceptz
Kole Audio
Kove Audio
Lanzar
Lightning Audio
Linear Power
MA Audio
Magnat
Marantz
Massive Audio
MB Quart
McIntosh
Memphis
Metra
MMATS
Mobile Authority
Morel
MTX
Nakamichi
Niche Audio
O2 Audio
Ohio Generator
Optima
Orion
Oxygen Audio
OZ Audio
PG Audio
Phase Linear
Phoenix Gold
Pioneer
Polk
Power Acoustik
Powerbass
Powermaster
Precision Power
Profile
Pyle
Pyramid
RadioShack
Rainbow
Rampage
RE AUdio
Rockford Fosgate
Scanspeak
Scosche
Seas
Sony
soundstream
Sparkomatic
SPL Dynamics
Stinger
Sundown Audio
Swiss Audio
Targa
TC Sounds
TREO Engineering
TRU
Tsunami
Ultimate
US Acoustics
US Amps
Velodyne
Vifa
Viper
Visonik
Xtant
Zapco
Zed Audio
Powered by vBadvanced CMPS v3.2.3
Links
Amp Guts
amplifier, amp guts, ampguts, car audio classifieds, speakers and subs for sale with listings of 12 volt sound systems. Security systems for sale for aftermarket car audio equipment with amplifier and amps for sale
Car Audio Forum
car audio forum, moble audio, car stereo, wholesale car audio, 12 volt, with, amplifier, amp, subwoofer, sound quality, buy car audio, and sell automotive stereo systems for cars
Car Audio Sound Quality Forum
Sound QUality science based car audio forum, amplifier, subs and speaker design, fabrication help, sound systems forum, aftermarket car audio website for sound quality.
Car Stereo Forum
DIYMA car audio stereo forum for 12 volt car audio subwoofer and amplifier systems that have sound quality with wholesale car audio products.


All times are GMT -5. The time now is 07:02 AM.


Powered by vBulletin
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.6.0
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.