User was made aware of this thread yesterday and still has not responded. for now he's on the PS list and only able to respond here.
Well i know i should have had a battery a month ago and its crazy to have to go through this, i mean thats one thing for them to drop the battery but waiting on this to figure out whether i get my money back or what sucks...Alright, I'm getting nowhere with UPS or the UPS Store. The store told me I had to call UPS. Even when I asked them to call UPS for me, they still said there is nothing we can do, you have to call UPS. So I go home and call UPS. They tell me, sorry we can't help you, the UPS Store needs to call us because they are the ones who shipped it. You ever feel like you're chasing your tail?
yeah i know you ebay alot and seems that if you done it right then it would be now and there would been no problem with ups. As of pictures i didnt really get any pics of the packaging just the battery, ill try calling ups to give it my best to see about the claim i filed. Hopefully they will give in and pay for it. Now its the ups store in florida that i have to contact right?I know man. If there was any question in my mind of it being packed incorrectly, I would have sucked it up and refunded you already. But I've been selling and shipping heavy items on Ebay for 8 years with a flawless record. This will be the first item I've ever had damaged out of around 500 transactions. It's pretty crappy that UPS is going to deny the claim based on packaging. I remember mentioning to you that it took me an hour to get this battery packed, so it's not like I halfassed it. But it's really looking like UPS is going to screw me here.
Did you happen to get any more pics of the packaging when you received the battery? Right now, the UPS Store has all the power and I can't even get them to appeal the denied claim without some pics. And all I know is the package looks nothing like the way it was sent. Also, since you are the one that filed the claim it might help if you contact the UPS store and try to get them to appeal the claim.
http://www.ups.com/search/quick?loc=en_US&results=25&view=both&query=claim&searchButton=Claim: A written request by a shipper to be compensated for loss or damage to a package transported via UPS
UPS guidelines require the Shipper to file the claim.
Both times I've called UPS, I've been told The UPS Store is technically the shipper and I have to deal with them.
And the buyer has already filed a claim.
I have not received this letter but I imagine the UPS Store has.